Privacy Policy

1. Data Controller Details

Golden Mile Haulage Ltd is the data controller for personal data collected through this website and through direct client communication channels.

For privacy enquiries, contact us using the details in the Contact section of this page.

2. Categories of Personal Data We Collect

Depending on your interaction, we may process contact and job-related data needed to quote, plan, execute, and support transport services.

• Identity and contact data: name, company, email, phone number.
• Service request data: collection/delivery postcodes, vehicle and urgency preferences, service notes.
• Communications data: enquiry messages, support interactions, operational updates.
• Technical/analytics data: event-level website interactions used to improve conversion and service UX.

3. Lawful Bases for Processing

We rely on one or more legal bases under UK GDPR depending on context.

• Contract: to provide quotes, bookings, and route services.
• Legitimate interests: to manage operations, quality, and business development.
• Legal obligation: to meet accounting, tax, and regulatory duties.
• Consent: where specifically requested (for example certain marketing communications).

4. How We Use Personal Data

• Respond to quote and contact enquiries.
• Plan and deliver transport services and route schedules.
• Issue invoices, maintain records, and manage account administration.
• Investigate complaints, incidents, and service quality issues.
• Improve website and lead flow performance using aggregated analytics signals.

5. Data Sharing

We share personal data only where necessary for service delivery or legal compliance and under appropriate safeguards.

• Operational suppliers and subcontractors involved in fulfilment.
• Technology providers supporting website forms, notifications, and CRM workflows.
• Professional advisers, insurers, or authorities where legally required.

6. Retention and Security

We retain data only for as long as necessary to fulfil operational, contractual, legal, and evidential requirements.

Reasonable technical and organisational measures are used to protect data against unauthorised access, disclosure, alteration, or destruction.

7. Your Rights

Subject to legal conditions, you may request access, correction, erasure, restriction, objection, portability, and withdrawal of consent where consent is the lawful basis.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) in the UK.

8. Cookies and Analytics

We use essential website technologies and analytics events to understand service demand and improve user journeys. Where non-essential tracking applies, it should be managed in accordance with applicable consent requirements.